Starlight Square

STARLIGHT SQUARE
84 Bishop Allen Drive, Cambridge, MA 02139
PhoneNumber: 
617-576-9278 Option 1
BoxOffice: 
The Central Square Theater box office will be available by phone Tue–Fri from 12pm – 5pm, and at Starlight 1 hour prior to event beginning.

The Central Square Business Improvement District (BID) has responded to the void of cultural activities in the city with Starlight Square, a temporary, outdoor installation. Starlight Square is the only greater Boston outdoor performance space that has been specially designed for the MA guidelines for physical distancing and to minimize the risk of COVID-19. The box office and front of house operations for the venue will be run by our friends at the Central Square Theater.

We can’t wait to see you there, but until there is a treatment or vaccine for COVID we all must take care of each other. Starlight Square is implementing the Massachusetts’ Safety Standards for Theaters and Performance Venues to ensure the safety and health of all who attend. By reserving a ticket to a performance at Starlight Square, you are agreeing to the Starlight Social Contract. To help keep each other and our community safe, we ask that all guests review and agree to Starlight’s Social Contract before visiting Starlight or attending a show.

TO RESERVE YOUR TICKETS

Tickets to our October performances at Starlight Square will be released at the end of September. If there are no tickets available online, you can try the ticketing booth day-of. Five walk-up tickets are held at the door beginning 1 hour before scheduled show time.

For support with ticketing, please call 617-576-9278 Option 1, or email tickets@centralsquaretheater.org.

When tickets for Global Arts Live performances at Starlight Square become available, reserve your tickets here.

STARLIGHT SQUARE SOCIAL CONTRACT

  • If you have received a positive test, are feeling sick, or are concerned that you have been exposed to COVID-19, please stay home.
  • Everyone must wear masks covering their nose and mouth. Specific exceptions include when someone is eating, drinking, or performing.
  • Patrons must be in line, adhering to our visible social distancing demarcations, for their timed entry period. If you are unable to arrive on time, you will be accommodated when there is an available time slot.All patrons in attendance must give contact information for contact tracing purposes.
  • This will be asked of you when you reserve a ticket. This information is only used if we receive notification of a positive test from someone in attendance. Contact tracing is handled by the Massachusetts’ Contract Tracing Collaborative and information is not shared among agencies including immigration officials. In the case of a positive test, that individual’s name is not released publicly. 
  • Please remember, if you need a staff member to help you or answer a question, keep to a 6 foot distance. If you are asked by a staff member to adhere to a public health guideline (as specified above), please comply or understand that you will be asked to leave.

STARLIGHT SQUARE AUDIENCE SAFETY PROTOCOLS

1. Audience Ticketing & Reservations
Pre-show emails to all ticket-holders will be sent out 48 hours prior to each performance, giving patrons a detailed outline of what they can anticipate upon arrival. This will include the Social Contract, calling upon patrons to have personal accountability on doing everything they can to keep those around them safe. All patrons will be required to wear a mask at Starlight Square except when drinking or eating once they are at their designated seats. Patrons will be seated in pods (the total number of tickets in a specific order). Pods are sociallity distanced from each other with at least 6-feet in between. Starlight Square has accessible and companion seating which is available for reservation online.

The Central Square Theater box office will be available by phone Tuesday – Friday from 12pm – 5pm, and at Starlight for day-of ticket reservations, starting one hour prior to the event beginning. The box office will close once the event begins. Some tickets are held for “walk up” patrons for each event. The box office will be equipped with a plexiglass barrier between the patron and the associates. There will be a single associate working at a time. Both cash and card will be accepted. Patrons will be assigned seats into pods (the entire party reserving tickets together). Location of pods are at the discretion of FOH staff according to party size and any accessibility needs.

Rather than scanning tickets, the box office will use “Check-In Mode,” allowing for the elimination of physical tickets and reducing contact between staff members and patrons as well as unnecessary contact with surfaces by all involved.

Starlight Square will be equipped with two entrance points and three exit ways. A staff member will be at each entrance door. The house left entrance also acts as an exit to concessions and bathrooms during walk-in, and a staff member will be ensuring no paths are crossed in the doorways. Starlight Square will have 4 hand-washing stations, hand sanitizer and wipes in the locations the hand-washing stations are not (ie: box office, concessions table), also requiring masks to be worn by all staff and patrons entering the performance space. Anyone refusing to wear a mask, and abide by other precautions will not be welcome inside, and/or asked to leave. Starlight Square is committed to abiding by all CDC and Commonwealth of Massachusetts COVID-19 guidelines.

To further ensure this, staggered arrival times will be implemented in which patrons can select their arrival and check-in time when purchasing their tickets. There will be two options of arrival starting a half hour before the start of the performance. These will be in intervals of 15 minutes, with 25 people max per interval. This will keep lines short, and proper spatially distanced, designated by thick pink lines on the pavement. Any patrons that have not RSVP’d will be identified at the gate before reaching the box office, and directed to a separate waiting area.

To keep up with managing social distancing during the exit of patrons, patrons will be released by their sections and rows, getting folks out in a timely, safe manner.

To keep up with contact tracing, along with having the primary individual’s contact information, there will be “plus one emails,” giving the person making the reservation the option to provide their guest’s information.

2. Physical Distancing of Audience Members to Performers
At no time will performers be less than 8 feet from patrons when entering and exiting the stage. Audience members will be at least 10-feet from the performers (when performing) at all times. If the performance includes singing, audience members will be at least 25 feet away from the nearest performer.

3. Front-of-House Staff
All Front of House (FOH) staff will be  tested for COVID-19 on a weekly basis.

FOH are required to wear masks when in any public space and during their commutes, in addition to weekly testing. If a staff member has suspected they have been exposed to COVID-19, they may not come in for upcoming shifts and must quarantine themselves until they can get a test and a negative result. FOH will also be required to have their temperature checked, via an EXTECH IR200 Non-Contact Forehead InfraRed Thermometer prior to starting their shift at the Temperature station at Starlight. Any FOH staff member exhibiting symptoms (coughing, shortness of breath, fatigue, loss of taste, etc.) and or a temperature above 100°F, or will not be allowed in the space.

Central Square Theater’s Front of House Staff will be working to ensure your safety, and we are asking you to ensure theirs. 

PLEASE HELP KEEP ALL OF US SAFE.

Our friends and neighbors are watching, and we want them to feel confident everyone is gathering within the guidelines. Together, let us lead by example to ensure the comfort and safety of Starlight Square and beyond. For more on the Standard Operating Procedures being followed at Starlight by staff and performers, please click here.

We hope this answered all your questions and concerns about Starlight Square, but if we missed something, click here to ask a question. The staff of Central Square Theater will be happy to assist you.

DIRECTIONS

Click here for driving directions. There are various lots in the Central Square area and there is also metered parking along Mass Ave and side streets. The entrance to Starlight Square can be found off of Norfolk Street.

PUBLIC TRANSPORTATION

Take the Red Line to the Central Square stop. Once you exit to Massachusett's Avenue, locate H-Mart and walk past it with the grocer on your left. Take a left onto Norfolk to enter Starlight Square.